AI That Knows When to Hand Off to a Human.

Sophia is Strolid’s AI voice agent for outbound follow-up and inbound service. She handles the volume. She stays persistent. And the moment a customer needs a real person, she connects them instantly.

See Sophia in Action
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Persistent follow-up coverage
24/7 inbound service availability
Instant human handoff
The only AI backed by trained agents

The Problem with AI-Only Solutions

Most AI tools optimize for automation. They handle volume but lose customers when conversations get complex.

Customers don’t want to argue with a bot. They want fast answers and real help when it matters.

Sophia is different. She’s built on a simple truth:

AI answers questions. Humans make promises.

Sophia Follow-Up AI

Persistent outbound coverage on your cadence.
Day 3, 5, 7, 10 and beyond.

What Sophia does:

  • Reaches out via call, text, and email
  • Engages with helpful, on-brand messaging
  • Identifies buying signals and hot opportunities
  • Captures dispositions and updates your CRM

When customers engage:

Instant warm transfer to a trained human agent. No friction. No “press 1 for sales.” The customer gets a real person who can make commitments.

Sophia Inbound Service AI

24/7 coverage for your service department.
Appointment scheduling that never sleeps.

What Sophia does:

  • Answers inbound service calls
  • Books appointments directly into your scheduler
  • Handles common questions (hours, location, services)
  • Captures customer information and needs

For complex calls:

Strolid is the only company that backs their AI with humans for complex calls that need escalation. Price quotes, warranty questions, upset customers route to a trained agent immediately.

The Human Escape Hatch

This is where Strolid outperforms everyone else.

AI Handles

  • Common questions
  • Scheduling
  • Follow-up cadence
  • Information capture

Humans Handle

  • Price commitments
  • Payment discussions
  • Credit situations
  • Trade values
  • Complex objections
  • Upset customers

The moment a customer needs a commitment, Sophia routes the conversation to the right human.
No frustration. No lost deals.

Use Cases

Sales Follow-Up

Lead comes in Monday. Human engagement day 1-2. Sophia takes over day 3+. Customer responds on day 7. Instant handoff to human for appointment setting.

Service Inbound

Customer calls at 8pm. Sophia answers, books an oil change appointment, confirms the time. Complex transmission question? Routed to human agent immediately.

Aged Lead Recovery

Sophia works your dormant leads with persistent, helpful outreach. When a customer re-engages, humans take over to close the deal.

Missed Call Recovery

Service missed calls get Sophia follow-up. “Sorry we missed you. Can I help schedule that appointment?” Engagement routes to humans.

AI that assists. Humans that commit. Customers that convert.

Sophia handles the volume and stays persistent. Your team handles the moments that matter. Together, you never miss.

See Sophia in Action
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