The rumors are all true: vCon is the wave of the future, and your dealership can get in on the ground floor of this incredible real-time communication tool simply by connecting with Strolid today. But what exactly are vCons, how do they elevate current networking standards, and are they compliant with Internet Engineering Task Force regulations?

Take a closer look at Strolid’s groundbreaking new standard for virtualized conversations, how these vCon collaboration tools can take your dealership from average to astonishing, and why our proprietary design actually can meet IETF compliance, even when other AI-driven network protocols don’t.

What Are Virtualized Conversations (vCons)?

For more than 10 years, Strolid has been revolutionizing the automotive marketplace with innovative BDC developments and unparalleled customer and dealership support. Recently, our company proudly introduced our latest and greatest development: vCon technology.

vCons, or virtualized conversations, provide standardized formats for call recordings and metadata – put simply, they are like a PDF for conversations. vCons capture human discussions and use them to “feed” AI systems to help them learn. On the surface, this may sound like your typical machine learning system, but the Strolid vCons go a giant step further than other virtual meeting technologies in today’s market, and here’s how.

vCon integration not only records digital conversations but also allows for the secure sharing of recorded dealer/consumer interactions. Using elevated “listening” technology, vCons can parse out human conversations to improve AI machine learning while also protecting sensitive customer information. In short, vCon is the new gold standard for dealership-customer communication.

Before the development of vCon, maintaining compliant communication standards was far more difficult. Now, with the introduction of vCons alongside our comprehensive BDC platform and robust Strolid Portal, customers’ digital rights are protected and dealerships can gather the critical information they need to grow and scale their businesses.

Key Features of the IETF vCons

Thomas McCarthy-Howe, leader of the Strolid technical team, detailed the key features of IETF vCon technology in a recent interview: “Using a distributed, full-text search engine, Strolid Search searches conversations for any term, including what each person said in the conversation and the conversations’ metadata. Dealers can search for information, including customer, dealer, and agent names and phone numbers.”

We believe our developments are setting a new internet standard for vCon by safely including artificial intelligence in human interactions. In addition to these next-generation search engine capabilities, Strolid vCon technology can also provide these benefits:

Standard Integration With Existing Technologies

Yet another reason Strolid’s launch of “vCon 2024,” as some are affectionately calling it, is revolutionizing the automotive space is its ability to integrate seamlessly with existing dealership technologies. This capacity for interoperability can set dealerships up for success with little to no additional effort on their part.

What’s more, additional vCon-based applications will be rolled out in the coming months, meaning dealerships who join the Strolid Portal can expect new feature-rich updates as the vCon system evolves. If you’re considering a Strolid Portal integration for your dealership, you can start the journey by learning more about data mining for automotive.

Challenges and Considerations in Implementing vCons

Like most AI-based technologies, vCons can go awry if they are not monitored by actual humans. Machine learning systems are only as intelligent as the information we feed them, and their insights and analytics cannot always accurately account for historical events or one-time situational occurrences. To combat these errors and maintain our high internet standard for digital conversations, the vCon system will grow within our secure Strolid Portal, which relies on the daily input and feedback of real human employees.

Interested in other ways the Strolid team is combating common challenges? Take a look at these helpful dealer insights.

Frequently Asked Questions

What are vCons?

vCons are virtual conversations that get recorded, parsed, and analyzed to help dealerships better understand consumer needs and help customers feel more supported. Within the Strolid Portal, vCons enable dealerships to “listen” to real-time customer/dealer interactions and use AI to extract critical details, all while protecting the customer’s personal data, maintaining IETF compliance, and meeting regulatory internet standards.

How can vCons help the automotive industry?

Automotive dealerships are constantly under pressure to turn over record numbers of inventory, keep online stock up to date, and help customers feel seen and heard, all while growing their businesses. If the use of Strolid vCon technology could become standard across the automotive industry, the entire process of locating and selling vehicles could be simplified while maintaining a positive user experience for customers.

What is the internet standard in cyber security?

The IETF, or Internet Engineering Task Force, establishes and updates internet standards for cyber security each year. First created as a U.S.-based regulatory entity and then growing into a global governing body, the IETF defines how Internet technology works and how it can be operated and managed at scale. For complete cyber security guidelines, see the IETF website.