Security & Compliance
Our approach to protecting your data, your customers, and your reputation.
Strolid handles sensitive customer conversations every day. We take that responsibility seriously. Here is how we approach security and compliance across our platform.
Data Protection
All customer data is encrypted in transit and at rest. We follow industry-standard protocols to protect personally identifiable information across every interaction.
Responsible Outreach Practices
Our outreach agents follow call and text consent best practices. We honor opt-out requests immediately, maintain do-not-contact records for every number in our system, and make consent audit trails accessible to partner dealerships on request.
Call Recording Practices
Call recordings follow applicable state and federal disclosure requirements. Recordings are stored securely and accessible only to authorized personnel.
Human-in-the-Loop Safety
AI never makes commitments on behalf of your dealership. When customers need pricing, credit decisions, or availability guarantees, conversations route to qualified humans.
CRM Data Integrity
Every note, disposition, and outcome pushed to your CRM is auditable. We do not modify existing CRM records. All Strolid activity is clearly attributed.
Access Controls
Role-based access ensures team members see only the data relevant to their function. Portal access is authenticated and session-managed.
Our Commitment
We continuously evaluate and improve our security practices. If you have questions about our approach to data protection or compliance, we welcome the conversation.
Questions about security?
We're happy to walk through our security practices and compliance approach.