Artificial intelligence isn’t just for the healthcare, finance, or technology sectors; there’s AI for car dealerships, too, and it’s worth your time to investigate it thoroughly. The modern shopper expects faster responses and more personalized service than ever before. Even the most aggressively offline customers want instant access to vehicle information, seamless interactions when they contact your store, and tailored solutions that address their specific needs.
In short, they want AI customer engagement. For dealerships, actually delivering on these expectations is a gargantuan task that most internal teams aren’t equipped to handle. Sales and finance employees are already tasked with handling showroom visits, vehicle deliveries, customer relationships, and never-ending lease, loan, and inventory paperwork. Couple this with traditional CRMs that just weren’t built to keep pace with modern communication demands, and you’ve got a recipe for disaster.
Automotive AI Tools Take Center Stage in 2025
To solve this foundational problem, many auto retailers are turning to AI for car dealerships. New technology can prevent overworked employees, missed customer interactions, and overtaxed CRMs. According to recent studies, automotive AI tools are on track to become the first point of customer contact across all dealership operations – and we’re not talking 10 years down the road, but this year. If you’re considering a Strolid partnership because you’re concerned about losing leads, closing sales, or simply future-proofing your business, we can provide the AI BDC software you need to keep up with the competition.
AI for Car Dealerships: Exciting New Benefits
Without a doubt, automotive AI tools can streamline your day-to-day operations. Today’s AI technologies are capable of so much more than tracking inventory or enhancing data privacy. Though those functions are extremely valuable, new AI BDC tool developments could spell increased profits for dealerships across the country.
Before we dive deeper into AI BDC software or any automotive AI tools, we want to make one thing clear: Strolid does not endorse replacing human interaction with artificial intelligence. Instead, we’re proponents of leveraging this technology in new ways to enhance the human side of AI in automotive BDC and meet demands that traditional dealer operations can’t match. For example, even the simplest automotive AI tools could generate these benefits for your store or franchise:
- AI analysis of customer data to identify potential buyers
- Personalized customer interactions
- Optimized advertising expenditures
- Increased conversion rates and profits
PROVEN TRACK RECORD, EXCEPTIONAL RESULTS
Assessing Your Current In-House Operations
If you’re already enjoying stellar dealership lead follow-up, automation of this task may be unnecessary. Maybe your employees are more than able to keep tabs on potential and current customers, and an AI-powered follow-up tool wouldn’t be of help. What’s most likely, based on hundreds of conversations with dealership owners and team leads that we have had, is that you’re not quite sure which daily operations could benefit the most from automotive AI tools – or how to find those insights.
When you schedule a complimentary discovery call with our Strolid team, one of our primary areas of focus will be your business’ specific pain points, so let’s start that process now. Answer the following questions honestly to determine which aspects of your store’s operations are performing at or above expectations – and which are falling behind.
1. When do your salespeople enter the chat?
We're not discussing a literal chat forum here, but instead are examining how quickly your team responds when customers express interest in your inventory or services. Whether potential buyers reach out through social media, email, or phone call, how quickly does your sales team make contact? The slower they respond, the more likely it is that your lead will lose interest. If your salespeople aren't always jumping in quickly, you're probably missing out on profits.
Recommendation: Lead follow-ups within five minutes (with a maximum of 24 hours)
2. Does your CRM offer transparent access to all customer interactions?
Traditional CRM systems focus on storing and managing customer data and interactions, but they're not typically designed to analyze the content of recorded communications and provide actionable insights. Data storage without synthesis leaves value on the table, especially as your dealership expands and your communication volume grows by the hundreds or thousands.
Recommendation: CRM system that records, organizes, and analyzes customer data
3. Is our current method of customer outreach and follow-up scalable?
Most dealerships ask their sales teams to stay on top of customer outreach, while others create small in-house business development teams to handle follow-ups as the store grows. Regardless of how your dealership operates, will your existing setup still be functional when your customer base doubles, triples, or quadruples in size? If your internal team is already stretched thin, manual customer follow-up just won't be scalable.
Recommendation: Plan to expand your customer outreach capabilities
How Strolid Uses AI to Boost Sales
Strolid automotive AI tools exist for one reason: to harness the future of AI for car dealerships. Artificial intelligence technology will continue to evolve, and businesses that stay ahead of the curve will reap the benefits. The question is, will yours be one of them? Strolid refuses to settle for less than its maximum potential, and we bring that same energy and commitment to each of our clients.When you join forces with our team, you’ll gain much more than AI BDC software, training, and tools, you’ll unlock a customized roadmap of growth opportunities that lead to real results.
Research suggests that the speed with which you respond to potential leads can make or break a deal. At Strolid, we refuse to allow crucial lead response times to lapse for your business. Instead, we lean on cutting-edge dealership lead follow-up automation to keep warm leads simmering. Our model of AI customer engagement for dealerships enhances follow-ups across your entire customer engagement ecosystem, ensuring that every person who reaches out feels seen and heard.
- Being the first to respond puts you ahead of the competition.
- A fast response time shows people you’re attentive and ready to help.
100% Transparency
Our robust CRM integration not only logs every customer interaction, but it also analyzes conversations to pinpoint which shoppers need more information or support, which want added value to sway their decisions, and which are nearly ready to buy. Even better, Strolid delivers unmatched transparency: Every conversation, from phone calls and text messages to emails and online chats, is virtualized and searchable so your internal team can access every bit of customer information at any time.
- 24/7 access to customer logs provides valuable insights into customer behavior, which in turn helps your dealership improve its sales performance.
- These recordings also allow for detailed analyses of what works, what doesn’t, and how to refine future approaches for better results.
Extreme Scalability
Many dealerships struggle to grow their customer base, and for good reason: Handling a higher customer engagement volume means hiring more internal staff. Unfortunately, more staff means more salaries, and the profits you’ve gained from customer growth suddenly diminish. Strolid solves this problem for your store by handling up to 10 times your regular customer conversations, so you don’t have to hire or train a single extra employee.
– Strolid staff are professionally trained – and will continue to hone their skills at no extra cost to you – to ensure your store receives the highest quality service without the headaches of in-house BDC staffing.
– Our business model enables you to scale as demand increases – no additional hiring necessary. Just say the word, and we’ll adjust your Strolid BDC advisor count to meet your new needs.
Handling The HEAT Since 1987
Request Your Free Strolid Consultation Today
Increase your sales speed, scale your customer base without bounds, and see real, measurable results when you bring Strolid on board as your BDC partner. We have years of experience and hundreds of happy dealership customers, so reach out now to set up your complimentary consultation.
On your call, we’ll demonstrate how our signature combination of dealership lead follow-up automation and trained BDC experts can increase high-quality leads to your showroom, provide a comparative cost analysis of our AI BDC tools vs. other in-house options, and address questions or concerns you might have about partnering with an outsourced BDC provider.
Curious about additional aspects of Strolid BDC? Ready to learn about AI vs. automation and how these two factors will affect the future of the automotive industry? Our website is stocked with in-depth research articles to help equip you with the most up-to-date industry information. Strolid solutions are so much more than your key to staying competitive in your sector; they’re the jumpstart your dealership needs to reach new heights in customer service and sales.
FAQ
ask us
anything
How does an automotive BDC comply with data privacy regulations?
Automotive BDC security providers like Strolid must comply with data privacy regulations and follow the FTC Safeguards Rule that protects customers, demands meticulous standards, and follows BDC compliance guidelines. Strolid also provides industry-leading sales and service BDC solutions that are AI-driven yet human-powered to ensure the most comprehensive protections. Our signature systems also integrate with your existing CMS for a seamless transition.
How is customer information protected by an automotive BDC?
Automotive BDC compliance guidelines and the FTC Safeguards Rule require stringent BDC data security best practices and BDC customer information protection procedures. Automotive BDC providers must have a well-defined incident response plan to address potential security breaches or incidents and implement strict access controls to ensure data protection for automotive communications. Learn more about how Strolid maintains automotive BDC data security with a free consultation today.
What should customers expect regarding their data security when interacting with an automotive BDC?
Customers should expect their automotive BDC security partner to follow all customer information protection best practices and compliance guidelines. BDC partners should also provide transparent service that allows you to see, read, and listen to customers and Strolid employees. Request information about data encryption protocols and regular security audits to make sure client data will be protected and that all regulatory compliance rules are followed, including the FTC Safeguards Rule