Auto Dealer Service BDC
STRONG PROCESS. SOLID RESULTS. SERVICE BDC Industry-Leading. 100% Transparent. Request Your Free BDC Assessment → Facebook Twitter Youtube Instagram Linkedin Imagine A Fully-Trained Staff Every Day, no Matter What Full […]
Imagine A Fully-Trained Staff Every Day, no Matter What
Full Coverage Finally.
Staffing a fully-trained Service Department is a job in and of itself. Strolid becomes and extension of your dealership's fixed-ops team providing full coverage and setting the same expectation you would. The result is more ROs, more line items, and more happy customers.
Backstop
starting at $499/mo.
Strolid’s Service BDC Backstop solution is simple. When call volume exceeds your capabilities, we step in and take care of your customers. This improves the customer experience, and bottom-line profitability. It's that simple. Pricing is based on talk time only, $1.25/min. talk time only.
Turn-Key BDC
Sounds Great.
We implement into your current tech and scheduling tool. Our time to launch is the fastest in the industry, with an average Go Live in under 10 days. Onboarding is simple but also very comprehensive. This puts us in the best position to operate as if we are within your four walls.
Unlock Your Service Drive's Full Potential
There are three primary starting points for Service BDC. We will guide you during our demo and tailor the package to fit your store’s needs, creating a customized solution for your organization. We have found that this approach accomplishes the highest results and is the best way to right-size our Service BDC solutions. During our onboarding, we discovered that dealers are wasting money on tools that are not being utilized. No wasted spending; only pay for what you need. We will also ensure that your Service Team fully understands every aspect of our service, ensuring you get the most out of Strolid.
- Increase Customer Satisfaction
- Never Miss a phone call
- Live communication channel between BDC and your team
- Live Alerts and Escalations
- Every conversation, including phone, email, text message, and chat, is virtualized and searchable for reporting and transparency (coming soon in Q2 2025)
- A dedicated team to assist you in hitting goals and objectives
Why Strolid Is A Game Changer For Sales BDC
Strolid was born in the age of rapid technological enhancements. The experience from those improvements has molded and guided our team to become the best Service BDC in the automotive industry. The goal is simple. Helping our dealer partners succeed is a byproduct of the relationships we establish. We do not treat our dealers as just “another deal” but as partners who will commit to working with us in any way we can, as long as it helps. In many cases, we are brought in to help and advise on operational aspects of the business that aren’t directly related to our scope of work.
Our Founder and CEO, Vin Micciche, has over 30+ years of automotive experience. He pioneered the development of the BDC and is regarded as a thought leader in the industry. Be sure to hear what Vin has to say on various industry-related topics on the Dealer Insights Podcast, available everywhere podcasts are available.
- Automotive experience is who we are, with several team members having successful retail experience
- Passionate about the results of the work we do, and the growth of each dealer partner
- Committed to every dealer we partner with, providing insight and perspective for all challenges, not limited to BDC operation alone
- BDC Services is the byproduct of the relationships we build, and that mentality spills into our conversations with your customers
- Never Miss is not a tagline; it is the core of Strolid that we live every day
- Technology is a resource, and in the world of BDC, we strive to master the mix and utilization to improve results
Handling The HEAT Since 1987
"Back in the old days if you couldn't handle heat you wouldn't survive in the car business. If you don't want the heat then get out of the car business."
vin miccicheCEO & Founder | Strolid, Inc 
Your Growth Starts Here.
The Next Steps Are Simple. Let’s Talk.
Your dealership’s future success hinges on effective customer engagement, consistent lead management, and professional follow-ups. Strolid’s Outsourced Automotive BDC offers all this and more.
When you schedule your free consultation, here’s what to expect:
- Consultation and Needs Analysis
- We’ll understand your current BDC challenges, analyze your processes, and clearly identify opportunities for improvement.
- Customized Solutions
- Our automotive BDC experts build a tailored plan, outlining exactly how our outsourced services fit into your dealership’s unique goals and operations.
- Seamless Integration and Launch
- Fast, efficient onboarding into your existing CRM and workflow means minimal disruption and rapid improvements.
- Real Results and Ongoing Optimization
- Enjoy immediate improvements in lead conversion, appointment efficiency, and customer satisfaction. Continuous reporting and insights help optimize your ongoing success.
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FAQ
ask us
anything
What is Automotive BDC, exactly?
Automotive BDC means “Business Development Center,” a dedicated team responsible for handling customer communications, lead management, follow-ups, and appointment scheduling—ultimately driving dealership profitability and growth.
Why should I outsource my dealership’s BDC?
Outsourcing your BDC services dramatically reduces operational costs, increases lead response quality, and provides professional-level scalability to manage fluctuating customer demand. With an outsourced automotive BDC, your dealership achieves measurable improvements in customer satisfaction, lead conversion rates, and overall revenue growth.
Is outsourced BDC better than managing it in-house?
Yes, in most cases. Outsourced BDC providers like Strolid offer professional expertise, scalability, advanced technology, consistent staffing, and significantly lower overhead than traditional internal teams. These advantages translate directly into better dealership performance, more satisfied customers, and higher revenue.
How quickly can we get started with Strolid’s Outsourced Automotive BDC?
Strolid ensures an efficient onboarding process. Our average dealership integration timeline is under 10 days, enabling your dealership to see quick, impactful results almost immediately.