Industry-Leading. 100% Transparent.
Strong Process. Solid Results.
Imagine A Fully-Trained Staff Every Day, no Matter What
Full
Coverage
Finally.
Staffing a fully-trained Service Department is a job in and of itself. Strolid becomes and extension of your dealership’s fixed-ops team providing full coverage and setting the same expectation you would. The result is more ROs, more line items, and more happy customers.
Backstop
starting at
$499/mo.
Strolid’s Service BDC Backstop solution is simple. When call volume exceeds your capabilities, we step in and take care of your customers. This improves both the customer experience, and bottom-line profitability. It’s that simple. Pricing is based on talk time only, $1.25/min. talk time only.
Turn-Key
BDC
Sounds Great.
We implement into your current tech and scheduling tool. Our time to launch is the fastest in the industry, with an average Go Live in under 10 days. Onboarding is simple but also very comprehensive. This puts us in the best position to operate as if we are within your four walls.
"Our dealership has been with Strolid for over a year. They are fantastic! They have integrated seamlessly with our sales process. Lead responses are prompt, genuine and relevant. If you can get Kayla as your Director, I would highly recommend her. The best part for us is they are willing to adapt to our needs and have provided great results."
Unlock Your Service Drive’s Full Potential
There are three primary starting points for Service BDC. We will guide you during our demo and tailor the package to fit your store’s needs, creating a customized solution for your organization. We have found that this approach accomplishes the highest results and is the best way to right-size our Service BDC solutions. During our onboarding, we discovered that dealers are wasting money on tools that are not being utilized. No wasted spending; only pay for what you need. We will also ensure that your Service Team fully understands every aspect of our service, ensuring you get the most out of Strolid.
- Increase Customer Satisfaction
- Never Miss a phone call
- Live communication channel between BDC and your team
- Live Alerts and Escalations
- Every conversation, including phone, email, text message, and chat, is virtualized and searchable for reporting and transparency (coming soon in Q2 2025)
- A dedicated team to assist you in hitting goals and objectives
Why Strolid Is A Game-Changer For Service BDC
Strolid was born in the age of rapid technological enhancements. The experience from those improvements has molded and guided our team to become the best Service BDC in the automotive industry. The goal is simple. Helping our dealer partners succeed is a byproduct of the relationships we establish. We do not treat our dealers as just “another deal” but as partners who will commit to working with us in any way we can, as long as it helps. In many cases, we are brought in to help and advise on operational aspects of the business that aren’t directly related to our scope of work.
Our Founder and CEO, Vin Micciche, has over 30+ years of automotive experience. He pioneered the development of the BDC and is regarded as a thought leader in the industry. Be sure to hear what Vin has to say on various industry-related topics on the Dealer Insights Podcast, available everywhere podcasts are available.
- Automotive experience is who we are, with several team members having successful retail experience
- Passionate about the results of the work we do, and the growth of each dealer partner
- Committed to every dealer we partner with, providing insight and perspective for all challenges, not limited to BDC operation alone
- BDC Services is the byproduct of the relationships we build, and that mentality spills into our conversations with your customers
- Never Miss is not a tagline; it is the core of Strolid that we live every day
- Technology is a resource, and in the world of BDC, we strive to master the mix and utilization to improve results
"I have partnered with Strolid on the sales side of business for almost 10 years. Great partner! Well trained, fast response time, quality responses to leads, with multiple follow-up options. Best of all they are willing to quickly accommodate required changes by manufacturers. They are always there for extended hours and no sick days!!!"