Outsourced BDC automotive solutions are the quickest, most effective ways to ensure your dealership’s customers are happy and your revenue grows. If this sounds like a lofty claim, we invite you to spend a few moments learning about Strolid’s virtual BDC platform below.

With more than a decade of success in automotive BDC, companies across the nation are turning to our experts for answers. If you need remedies that can alleviate pressure from your staff while increasing customer loyalty and sales, Strolid’s outsourced BDC automotive support is the solution.

The Move Toward Outsourced BDC Automotive Solutions: Staying Competitive in Today’s Marketplace

No matter your dealership’s or auto group’s size and scale, you likely don’t have the time or resources to respond to every phone call, email, and Facebook message you receive – yet shoppers rely on this communication to make decisions, driving sales for dealerships. Automotive businesses must also maintain robust cybersecurity measures to prevent major errors in customer engagement. It’s a lot to tackle on top of your organization’s principal processes.

So, how can you keep pace with the rapidly changing retail auto landscape? By opting for outsourced BDC automotive assistance.

The Benefits of Strolid BDC Automotive Support

It’s no secret that every missed communication is a missed opportunity to earn or keep a customer, but what many dealership leaders still don’t realize is that so many of their peers are leaning on outsourced staff. For auto dealers, this can be a game-changing move – BDC for car dealerships doesn’t have to be an in-house project.

In fact, partnering with a proven industry leader like Strolid can give you the virtual BDC assistance you need to unlock new levels of revenue. Our top-notch team can help you free up time and resources to grow your business by providing the following resources and more:

• Professional BDC opportunities for single dealerships and auto groups of every size
• Timely communications management (e.g., incoming calls, emails, and social media messages) by dedicated BDC representatives
• Qualified lead and appointment management and customer retention work
• Skilled external staff that significantly lessens a dealer’s need for in-house training
• Reduced workload for a dealership’s internal team
• Higher customer satisfaction rates and increased sales conversions

The Competitive Edge of External BDC

Outsourced BDC automotive solutions create an effective division of labor. Your dealership can concentrate on its most critical work, like building in-person customer relationships and closing lease or finance deals. At the same time, the Strolid crew offers dependable, flexible communication with potential and previous customers who need more information.

Our dedicated automotive BDC representatives handle customer interactions and questions on your behalf, and they can schedule appointments and initiate follow-ups. Strolid founder and CEO Vin Micciche summed up the auto dealer/BDC partnership best:

“We focus on delivering solutions that enhance personalization and elevate human interaction while driving operational efficiency and boosting results. The BDC is more than just meeting metrics like stopping the clock. It is about delivering the experience customers deserve.”

How Outsourced BDC Automotive Solutions Can Elevate Your Dealership

Dealers need to create an unparalleled experience to keep their customers happy. However, balancing every aspect of that interaction can put an unnecessary strain on internal teams, potentially leading to missed emails, forgotten appointments, and lost sales. Choosing an outsourced BDC automotive partner like Strolid can mitigate these risks and help cultivate your enterprise through maximized efficiency. If you’re curious about our auto dealer BDC services, here’s an overview of how we can help.

Cost-Effective BDC

Outsourcing your business development center is typically an effective cost-cutting move. If you’re currently paying in-house employees to run a BDC center, you can reallocate that budget to outsourcing and reduce your payroll and benefits expenses. Automotive BDC companies can also cut future expenses since you won’t need to train and hire internal staff to handle your maturing BDC needs, even as your dealership expands.

Reduced Workload for Dealership Staff

If your sales department is juggling the work of making sales and handling incoming requests, then they are not focusing on their primary goals: sales and customer service. Partnering with an outsourced BDC automotive service provider allows your salespeople to concentrate all their efforts on nurturing in-person client relationships, thus elevating your bottom line. Strolid will handle appointment scheduling, log appointments in your CRM, and then alert your team immediately via email and text.

Increased In-Person Customer Visits

Today’s shoppers want the ability to find and learn about vehicles online from the comfort of their homes, which means getting them to visit your showroom and book test-drive appointments has become more complex. An outsourced BDC automotive service can help dealers generate digital and in-person foot traffic by answering common questions and scheduling and confirming appointments.

Expanded Focus on Core Business

When you’re working with outsourced BDC automotive professionals like those at Strolid, your employees can concentrate on sales and service rather than the intricate background aspects of communication. Lead management, appointment management, and customer follow-ups will become the domain of our experts. We’ll also help increase your profits through our tried-and-true BDC sales methods.

Why Work With Strolid?

Strolid is a pioneer in the AI meets automotive space. We develop solutions that serve dealers and customers alike to create true win-win situations, and we repeatedly help our automotive clients generate high-quality leads, improve customer and employee satisfaction, and bring in more revenue. Let’s take a closer look at why Strolid’s outsourced BDC automotive offerings could be the perfect fit for your dealership.

Trustworthy Track Record

Strolid has provided outsourced BDC automotive service for over 10 years. As a trusted partner to more than 100 organizations across the United States, we have the expertise to help you manage your broadening company. Our personnel carry a genuine passion for the automotive industry, meaning we’re invested in your dealership’s success, and our virtual BDC capabilities are highly scalable, allowing you to adjust the level of support you require at any given time.

Transparent Data and Decision-Making

Our outsourced BDC automotive services are data-driven. We show clients exactly how our actions impact their operations and drive growth, and we integrate our tools with your existing scheduling and CRM software so you can easily see the steps we are taking. Strolid BDC representatives also act as consultants, without being pushy, who address customer questions before scheduling appointments to ensure higher close rates.

Cutting-Edge Technology

To make sure our experts can dominate the automotive space on behalf of your dealership, we invest heavily in the latest lead management, customer follow-up, and appointment-setting techniques. In addition, we developed innovative AI vs. automation tools for our BDC system that can now transcribe all of our customer communications to keep up with emerging trends while maintaining data privacy compliance.

Expert Guidance

All of our outsourced BDC automotive services are conducted by seasoned experts who are familiar with the industry, maintain composure in challenging scenarios, and focus on getting customers the assistance they need. We provide consistent, effective customer interactions that will keep your clientele coming back for more. As the Strolid team and our signature solutions increase your customer retention, your business will flourish.

Gain Strolid Expertise Today

Strolid’s outsourced BDC automotive team is second to none. After years of hard work in the automotive field, we have a track record of improving customer retention, lightening your employees’ scheduling workload, and improving lead management. Don’t forget that Strolid employs data security technology to keep your customers’ information safe and secure, too.

Learn more about the benefits of an external auto dealer BDC by contacting the Strolid specialists today. We’ll help you decide whether an outsourced BDC partner is the right choice for your developing enterprise.

Frequently Asked Questions

What is outsourced BDC?

Outsourced BDC means that you’ve hired an outside company to handle your customer follow-ups, service and sales appointments, and lead management. Working with Strolid as your BDC partner can free your internal team to focus on their core functions while our staff picks up much of the busy work. Please reach out to learn more about the efficient BDC services we offer to automotive dealerships across the country.

What does BDC mean in a dealership?

Business development centers, or BDCs, in automotive dealerships handle lead management, scheduling, and customer follow-ups. This field has rapidly expanded in recent years due to the increase in digital communication channels. Outsourced BDC reduces the burden on your internal staff to keep up with phone calls, social media messages, texts, and emails so they can focus on core operational concerns.

What are BDC services?

Strolid offers top-tier lead management, customer response, and appointment scheduling BDC services. When you keep these employees in-house, you incur significant payroll, hiring, and training expenses. An outsourced BDC automotive partner like Strolid helps you save money and grow your organization. Please contact the Strolid professionals with any questions about our proprietary BDC solutions and how they can help elevate your dealership’s expansion and revenue.