Automotive BDC companies have one simple yet vital job: make sure their clients never miss a lead, customer, or call. Though the rise of artificial intelligence and machine learning definitely plays a key role in accomplishing this task, many so-called “BDC experts” are relying too heavily on AI, forgetting that human influence is crucial and delivering a subpar BDC experience to automotive companies who deserve better.

Don’t waste your time, money, and resources on ineffectual BDC. Auto dealership leaders like yourself should demand top-tier performance from the automotive BDC companies they employ, and that’s precisely what Strolid is here to offer. We balance data-driven AI transcription and analytics with human insights and customer care to make your dealership the ultimate automotive destination.

The ABCs of Automotive BDC Companies: What BDC Experts Should Bring to the Table

Maybe you’re a veteran in the BDC auto dealership arena, but if you’re here researching automotive BDC companies, there’s a decent chance you’ve never partnered with a BDC expert or you’re dissatisfied with the one you’re currently working with. Before we dive into how you can choose your ideal service BDC partner, let’s take a closer look at what highly qualified automotive BDC companies should offer your dealership:

• Manage Customer Relations: The primary role of automotive BDC companies is to field inbound calls, emails, and chat requests, schedule appointments for new and existing customers, and reconnect with less active customers to win back their business or improve internal workflows.
• Optimize Leads and Workflow Analysis: In addition to putting out fires with customers before they escalate, automotive BDC companies should work behind the scenes to optimize your dealership’s lead conversions and workflow for maximum efficiency.
• Facilitate Business Growth: “BDC” stands for “Business Development Center,” which means your BDC partner should not only function as a catch-all customer service center but also propel your business toward new growth through streamlined processes that stimulate customer loyalty.
• Provide Bespoke Business Strategies: Anyone can call themselves a BDC expert by offering the same cookie-cutter solutions for every client, but your company needs a tailored business strategy that can help it reach its unique short- and long-term goals.

If your current or future BDC company falls short in any of the areas listed above, or if you’re interested in answering questions like “What does ‘BDC’ stand for in automotive?”, Strolid is here to support you. Understanding BDC for car dealerships is a complex undertaking, but the right partner will make sure you feel secure and supported every step of the way.

How To Choose Your Best-Fit Automotive BDC Companies

Reliable BDC in automotive arenas is a hot topic these days. Many dealerships went all-in on automotive BDC companies who overpromised but underdelivered, creating a sour experience for hardworking business owners who just want the best possible outcomes for their staff and their financial situation.

First and foremost, dependable automotive BDC companies should manage lead generation, facilitate appointment scheduling, and provide some form of around-the-clock customer support using advanced technology. If you’ve been burned by other automotive BDC companies in the past or you’re trying your best to avoid this unfortunate situation in the future, you’re ready for this step-by-step guide to choosing BDC experts.

To optimize your future campaign strategies and maximize revenue, here’s what you should look for when choosing automotive BDC companies:

1. Platforms that couple detailed reports with actionable insights so you can not only measure the performance of your BDC partner but also optimize future customer interactions
2. Call center software, AI integration, and customer interaction tracking that can organize and analyze data
3. Platforms that can easily integrate with your existing management systems and scale with your company as it grows and handle increasing levels of call volume, data storage, and analytics
4. Knowledgeable BDC representatives who can work with your team to answer any questions and resolve any issues
5. 24/7 customer service availability to make sure no customer goes unheard and dealership retention and loyalty are prioritized
6. Automotive BDC companies that understand the demands of both the sales and service branches of your dealership and can provide support accordingly
7. Automotive BDC companies that offer transparent pricing structures, contract terms, and additional service fees so you always know how your BDC partner works within your budget

The Unparallelled Strolid BDC Experience

If you’ve managed a dealership for any length of time, you know firsthand how complicated it can be to track every customer interaction, organize that information, analyze it effectively, and leverage it to make even better decisions in the future. Tasking your internal team with these action items is nearly impossible – they’re already busy with day-to-day operations – so choosing the right outsourced BDC automotive partner becomes a necessity, not a luxury.

If your dealership is ready to leave these gargantuan tasks to someone reliable, automotive BDC companies like Strolid can provide some much-needed relief. Here’s how we set ourselves apart from the competition.

Prompt Customer Service

With end-to-end customer communication services, including 24/7 chat and lead response from trained BDC representatives, Strolid makes sure that every customer receives rapid responses. We also guarantee reliable and consistent responses to customer inquiries through proven automotive BDC phone scripts.

Seamless Integration

No need to worry about working our solutions around your existing systems – the Strolid platform seamlessly integrates with your CRM to log, track, and analyze customer interactions efficiently. This hassle-free integration also benefits your customers – imagine how much more people will trust your business because our Strolid system can quickly pinpoint and solve their problems.

Full Transparency

By utilizing your dealership’s existing CRM and service scheduler, Strolid maintains full transparency and accountability. Your team will be privy to all of our customer interactions on your behalf, and you’ll have full access to our AI transcripts and analytic assessments. Have questions about the Strolid platform once the partnership gets going? Simply contact your designated Strolid BDC representative.

AI + Human Expertise

By combining AI technology with input from a highly trained Strolid BDC representative, your business will capture the best possible benefits from both. Our combination of machine learning and human input means your business will enjoy robust reporting capabilities, valuable customer interaction insights, and optimized sales.

Partner With Strolid BDC Experts Today

There’s no need to blindly onboard automotive BDC companies without first making sure they fit the bill. You can do your due diligence by scheduling a completely free Strolid assessment. This complimentary meeting will dive deep into your company’s lead conversation rate, sales data, workflow, follow-ups, and sales team performance to help you uncover any customer opportunities you’re currently missing – that’s a $1,500 value for free.

If you decide to move forward with Strolid after this complimentary assessment, our team will diligently work alongside your dealership to provide the best BDC experience possible. Our BDC sales solutions make sure you never miss a lead or an important customer interaction, and our AI-driven integrations can organize and analyze massive quantities of data to give your marketing team a leg up when developing new strategies.

Reach out to the Strolid team today for your complimentary assessment and to learn more about our unique BDC solutions. You’ve got nothing to lose and everything to gain.