QUESTIONS ANSWERED
Everything you need to know about partnering with Strolid.
Most dealerships are live within two weeks.
We move quickly because onboarding is a defined, repeatable process: we confirm scope and hours, connect the required systems, align messaging and escalation rules, and train our team on your store. If you’re in a bind, we can often accelerate the timeline and launch faster with a phased rollout—then tighten and expand once you’re live.
Strolid integrates with the major automotive CRMs and service scheduling platforms, so we can work inside the tools your team already uses.
We support the most common systems across dealer sales and service, and when a dealership uses something unique (or a new platform emerges), we can add integrations as needed—so your leads, appointments, notes, and outcomes stay connected and reportable.
We cover Inbound/outbound calls, SMS, email, chat, Facebook/IG, OEM leads, service BDC leads and more.
Strolid is built to help dealerships communicate with customers in a way that’s auditable, permission-aware, and secure.
Recording + consent: We support consent-aware workflows so recording and message handling follow the rules that apply to your state(s) and channels. Where required, customers are notified and consent is captured before recording or continuing. We can also honor opt-outs and suppression lists to prevent unwanted outreach.
Policy-driven data handling: We treat customer conversations as sensitive data. Access is role-based, activity is logged, and we apply retention rules aligned to your dealership/group policy. When needed, we can redact or restrict sensitive fields (for example, payment details) and control who can view or export data.
Security controls: Data is protected in transit and at rest using industry-standard encryption. We use least-privilege access, secure credential handling, and monitoring to reduce risk and support incident response.
Transparency + auditability: Every interaction is visible in the Strolid Portal, so managers can review what was said, when it was said, and how it was handled—across calls, texts, email, and chat. That makes coaching easier and helps with compliance reviews.
Dealer-specific requirements: Compliance isn’t one-size-fits-all. We align workflows to your store’s policies (hours, escalation rules, disclaimers, do-not-contact rules, and any OEM/group requirements) and document how those rules are enforced.
The dealership owns its customer conversation data.
Strolid captures and organizes calls, texts, emails, and chats so you can search, review, and report on them in the Strolid Portal. We act as a processor/service provider—meaning we handle the data to deliver the service, but we don’t claim ownership of your customer relationships or conversation content.
Your data stays yours: You retain ownership of conversation records and the insights derived from your operations.
Portability: You can export or retrieve your conversation history and reporting as needed (subject to retention settings and legal requirements).
Controlled access: You decide who can view, manage, and export data via role-based permissions.
Protected use: Strolid uses the data only to provide and improve the service under your agreement, with safeguards around privacy, security, and confidentiality.
We measure ROI—and then we show you the why behind it.
Strolid tracks the KPIs that move metal and grow service: response time, contact rate, appointments set, shows, sold, and service RO volume. But we don’t stop at the numbers. We tie your leads + calls + texts + emails + chat into one conversation record, then break performance down by new/used, inventory, lead source, store/group, and process compliance.
On top of that, Strolid GPT pulls “signals” out of real customer conversations—price objections, trade intent, payment questions, urgency, complaints—so you can see what’s happening right now and fix it before it costs you sales.
In short: Strolid doesn’t just help you work faster. It helps you run tighter, follow up better, and make better decisions, so profitability goes up.
Training is at our core—but we don’t rely on training alone.
Every store has a lot to remember: hours, departments, specials, inventory realities, service policies, pricing boundaries, escalation rules, and “how you want to sound.” So we do two things:
Store-specific onboarding: We train agents on your brand voice, processes, hours, offers, and escalation rules so they represent your dealership like an extension of your team—not a generic call center.
Real-time guidance through our AI Dialer: When a customer engages, our agents have your most important sales and service information on-screen—along with Strolid GPT insights and conversation history. This reduces guesswork and keeps answers consistent.
Human + AI co-pilot (coming soon): Our agent co-pilot will guide agents through each conversation in real time—prompting the right questions, next steps, and handoffs—so process stays tight even when conversations get emotional or complex.
The result: agents who sound like your store, follow your rules, and have the information they need in the moment—without relying on memory or perfect notes.
Strolid pricing is a flat monthly fee based on the volume of conversations and workload you want us to handle, so you get predictable costs even when the business is seasonal.
Service BDC starts at $499/month and scales with RO/customer contact volume and scope.
Sales BDC / 24-7 lead response + chat starts at $599/month and scales with lead and call volume.
To quote accurately, we review your last 6 months of lead and call activity, confirm coverage (hours/channels), and define scope. Then we deliver a clear proposal with what’s included, expectations, and the KPIs we’ll be accountable to.
Our team is ready to walk you through how Strolid works and answer any questions specific to your dealership.