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Looking For Car PeopleCar Dealers + Automotive BDC Solutions 4.9 Google Rating 100% Dealer Satisfaction Strolid stands out as the better choice for automotive sales solutions because we are Better […]
Did you know that slow customer responses and mishandled leads cost the average dealership tens of thousands of dollars each month? What if your dealership’s growth is secretly being sabotaged—not by your competitors—but by your overwhelmed and understaffed internal BDC?
Strolid’s Outsourced Automotive BDC (Business Development Center) is the solution you’ve been looking for. Our battle-tested team ensures immediate improvements in your lead handling, customer engagement, and dealership revenue, allowing your internal staff to focus purely on selling and servicing vehicles.
Auto BDC Explained—What Does It Really Mean?
An Automotive Business Development Center (BDC) manages inbound and outbound customer communication in the form of phone calls, emails, texts, chats, and social media messaging. In a nutshell, your BDC is your dealership’s front-line communications center—tasked with turning leads into showroom traffic, service appointments, and, naturally, sales.
But here's the catch:
- Overburdened in-house staff results in missed calls and slow response times.
- Excessive turnover equals never-ending training expenses and irregular performance.
- Inadequate follow-up procedures lead to missed sales and unhappy customers.
The solution?
Outsourcing your BDC. Choosing a specialized partner like Strolid allows your dealership to overcome these obstacles and deliver results.
PROVEN TRACK RECORD, EXCEPTIONAL RESULTS
Why General Managers Trust Strolid’s Outsourced Automotive BDC
Proven Track Record, Exceptional Results
For over a decade, we've partnered with hundreds of dealerships across the United States.
We’ve helped generate over 2.5 m showroom and service appointments and handle over 70,000 dealership interactions every month.
Real-Time Speed &
Responsiveness
When speed matters—and it always does, we deliver. Our professional automotive BDC representatives guarantee a lead response within 10 minutes, ensuring you never lose another customer to slow communication.
Fully Trained Staff—
Every Day
Imagine having a fully staffed, fully trained, highly specialized BDC at your fingertips every day. Strolid’s dedicated team integrates with your dealership CRM and processes as an extension of your business without the operational burden.
Technology That Drives
Results
Our proprietary technology leverages advanced AI-driven customer interaction tools and sophisticated reporting analytics.
This means every interaction is efficient, personalized, trackable, and data-driven.
the values we live by
Clear, Measurable Benefits of Outsourced BDC with Strolid
Increased Dealership Revenue
- Faster, more professional lead responses drive higher appointment rates and sales conversions.
- Expert follow-ups convert more leads into loyal customers.
- Proven processes dramatically increase both sales and service appointments, directly impacting your bottom line.
Dramatic Operational Cost Savings
- Save on expensive in-house BDC training, technology, and high turnover costs.
- Predictable monthly costs make budgeting simple, transparent, and manageable.
- Streamline your team so sales professionals can focus on selling, not answering routine inquiries.
Unmatched Scalability and Flexibility
- Easily scale your outsourced BDC to match your dealership’s seasonal or market-driven demand fluctuations.
- Avoid the complexity of hiring and layoffs. Flex your team effortlessly according to your actual dealership needs.
Enhanced Customer Satisfaction & Retention
- Consistent, timely, professional customer interactions lead to improved CSI scores and higher customer retention.
- Positive interactions improve your dealership’s reputation, leading to organic growth through word-of-mouth and repeat business.
Complete Transparency and Data-Driven Insights
- Enjoy real-time access to performance reports and analytics.
- Integrate seamlessly with your dealership’s existing CRM, ensuring clear communication and transparency in every customer interaction.
Handling The HEAT Since 1987
"Back in the old days, if you couldn’t handle the heat, you wouldn’t survive in the car business. If you don’t want the heat, get out of the car business."
vin miccicheCEO & Founder | Strolid, Inc 
Your Growth Starts Here.
The Next Steps Are Simple.
Let’s Talk.
Your dealership’s future success hinges on effective customer engagement, consistent lead management, and professional follow-ups. Strolid’s Outsourced Automotive BDC offers all this and more.
When you schedule your free consultation, here’s what to expect:
- Consultation and Needs Analysis
- We’ll understand your current BDC challenges, analyze your processes, and clearly identify opportunities for improvement.
- Customized Solutions
- Our automotive BDC experts build a tailored plan, outlining exactly how our outsourced services fit into your dealership’s unique goals and operations.
- Seamless Integration and Launch
- Fast, efficient onboarding into your existing CRM and workflow means minimal disruption and rapid improvements.
- Real Results and Ongoing Optimization
- Enjoy immediate improvements in lead conversion, appointment efficiency, and customer satisfaction. Continuous reporting and insights help optimize your ongoing success.
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FAQ
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What is Automotive BDC, exactly?
Automotive BDC means “Business Development Center,” a dedicated team responsible for handling customer communications, lead management, follow-ups, and appointment scheduling—ultimately driving dealership profitability and growth.
Why should I outsource my dealership’s BDC?
Outsourcing your BDC services dramatically reduces operational costs, increases lead response quality, and provides professional-level scalability to manage fluctuating customer demand. With an outsourced automotive BDC, your dealership achieves measurable improvements in customer satisfaction, lead conversion rates, and overall revenue growth.
Is outsourced BDC better than managing it in-house?
Yes, in most cases. Outsourced BDC providers like Strolid offer professional expertise, scalability, advanced technology, consistent staffing, and significantly lower overhead than traditional internal teams. These advantages translate directly into better dealership performance, more satisfied customers, and higher revenue.
How quickly can we get started with Strolid’s Outsourced Automotive BDC?
Strolid ensures an efficient onboarding process. Our average dealership integration timeline is under 10 days, enabling your dealership to see quick, impactful results almost immediately.